Service Unusual – How service leaders look beyond the obvious to find success
Author: GEORGE T.K. QUEK
Size: 150 x 210 mm | 160 Pages | ISBN 981-05-3731-X | Published and distributed by Rank Books
This book looks at service from a different and fresh perspective.
To stand out in this service economy, we need to be different by going beyond the obvious.
This book highlights 10 service unusual practices that address the challenges service operations face today.
It is written with an Asian perspective and includes examples of Asian companies from Singapore, Hong Kong, Thailand and Japan.
“Put the author’s tips into practice and your customers could walk away delighted and thinking about how they could likewise provide an unusual experience to others.”
Ernest Lee, Deputy Director (Training & Knowledge Management), Inland Revenue of Singapore
“Service Unusual is required reading for any executive in any service-related industry regardless of how well they think their companies might be doing.”
~ David Ng, Human Resource Manager, Hong Kong Convention and Exhibition Centre
If you want to know how companies and individuals can create a service culture in Singapore, you got to read this book!
Price includes GST.